FAQ's


FAQs


 

1)How will my order be shipped?
 
Ans) Once your made-to-order piece is ready and certified, we pack it in adorable boxes and ship it through reliable shipping companies. The product will be delivered at your doorstep. We take extra care in shipping jewellery since it’s a high value item. Thus, each and every order delivery is transit insured to make sure that your perfect piece reaches you safely. The order shall be shipped in 10-14 business days.
 
2) I have ordered a high value item. What if it gets misplaced during shipping?
 
Ans) Though the chances are minimal, but in the event that your order gets misplaced during transit, we will re-ship the product to you without any additional cost. The complete responsibility of the order rests on our shoulder till we deliver the product safely in your hands. You can rest be assured that the product you have ordered and paid for, will come to you by all means
 
3)How can I track the status of the order?
 
Ans) The status of the order can be tracked by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order.
 
4)Can you ship the products outside India?
 
Ans) If you want us to ship the products outside India, please get in touch with the customer care team before placing the order. Depending on the country and the item you wish to buy, our team will guide you through the possibilities.
 
5)I still have some questions. Help me please.
 
 
Ans) Don’t worry. We will happily answer all your queries and concerns. Just drop us an email at support@jbookmyjewellery.com Or Call us on 022-65272781 / 82.

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