Lifetime Exchange & Buy-Back Policy
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from www.bookmyjewellery.com, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value of gold, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.
This means your product's current value of metal and diamonds and coloured stones value at the time of purchase, will be determined based on product specifications and the current price listed on our website.
If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable.
The value of the exchanged product after deductions towards making charges and discounts will be credited to your Book My Jewellery account or you will get a voucher worth the amount. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.
If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 15 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Book My Jewellery shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-65272781 / 82 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, certificates, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.