Cancellation & Refund Policy
Book My Jewellery believes in helping its customers as far as possible & making the process simple for the customers.Thus we have a liberal cancellation policy.
How do I cancel an order on www.bookmyjewellery.com
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has been processed, we will refund the entire amount.
- If you cancel the order after the order goes under the manufacturing process i.e. after 24 Hrs of placing of order, then we shall charge you the order cancelation fees of 5% of the total order value and refund the balance amount to you.
If the cancellation is after your product has shipped:
- If the cancellation is done after the product is shipped, it will be eligible for Exchange and not for Refund. In case of manufacturing defect you can punch a product replacement request.
Refunds will be made in the same form that the payment is received within 15 working days from the date of cancellation of order.